Privacy Policy – Solar Harvest Community Energy Co-operative Ltd (SHC)

We respect your right to privacy and SHC is committed to safeguarding the privacy of our members, customers and website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

Collection of personal information

SHC will, from time to time, receive and store personal information you submit to our website, provide to us directly or give to us in other forms.

SHC collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

Use of your personal information

SHC may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

SHC will use personal information only for the purposes that you consent to.

Disclosure of your personal information

SHC may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to comply with a legal requirement or in response to a law enforcement agency request.

If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

Security of your personal information

SHC is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. 

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at solarharvestcoop@gmail.com.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to solarharvestcoop@gmail.com.

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Website

When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SHC is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by SHC, please contact us: solarharvestcoop@gmail.com.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Solar Harvest Community Energy Co-operative Ltd (SHC) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, as to the completeness or accuracy of this information. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of SHC. The inclusion of any links does not imply a recommendation or endorsement of any views expressed within them.

SHC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.